The Kingsway Care team is committed to adhering to the Care Quality Commission (CQC) fundamental standards and hereby pledge:
Person-centred care
Our Client Team will meet with you to design a home-care plan tailored to your needs and preferences. We would also love to hear your wishes and dreams too!
Dignity & Respect
We will treat you with dignity and respect at all times while you're receiving care and treatment. This means having privacy when you need and want it. Everybody will be treated as an equal.
Consent
We will ask for your consent (or anybody legally acting on your behalf) before any care or treatment is given to you.
Staffing
We only employ people who can provide high quality care with compassion. We carry out enhanced DBS checks and ensure staff have the support, training, and supervision they need. We are Living Wage employers and provide paid travel, paid training and paid holiday.
Safety
We will make sure care and treatment is free from risk of harm. We will assess risks to your health and safety and ensure our staff have the qualifications, competence, skills and experience to keep you safe.
Safeguarding from abuse
We will make sure you do not suffer from any form of abuse or improper treatment while receiving care. This includes: neglect, degrading treatment, unnecessary restraint, inappropriate limits on your freedom, food and drink.
Food & Drink
We will make sure you have enough to eat and drink to keep you in good health while you receive care and treatment from Kingsway Care.
Complaints
You must be able to complain about your care and treatment. We have a system in place to handle and respond to your complaint. We must investigate complaints thoroughly and take action if problems are identified.
Good governance
We have plans in place to ensure we can meet these standards. We have effective governance and systems to check on the quality and safety of the care we are delivering, to help us improve and reduce any risks to your health, safety and welfare.
Duty of candour
We strive to be open and transparent with you about your care and treatment. Should something go wrong, we will tell you what has happened, provide support and apologise.
Technology at home
Our aim is to enhance our person-centred care with technology such as sensors and GPS alarms to enable you or your loved one to live independently, healthily and safely at home.
Well-led
Our leadership, management and governance assures the delivery of high-quality person-centred care. We support learning, career growth and innovation and promote an open and fair culture.
