Our Client Pledge

The Kingsway Care team is committed to adhering to the Care Quality Commission (CQC) fundamental standards and hereby pledge:

 

Person-centered care

Our Registered Manager will meet with you to design a home-care plan tailored to your needs and preferences. We would also love to hear your wishes and dreams too!

Dignity and respect

We will treat you with dignity and respect at all times while you’re receiving care and treatment. This means having privacy when you need and want it. Everybody will be treated as an equal.

Consent

We will ask for your consent (or anybody legally acting on your behalf) before any care or treatment is given to you.

Staffing

We only employ people who can provide high quality care and treatment with compassion. We have strong recruitment procedures in place and carry out enhanced DBS checks for any criminal records and applicant’s work history.

We will ensure we have enough suitably qualified, competent and experienced staff to make sure we can meet these standards. Our staff will be given the support, training and supervision they need to help them do their job. We are Living Wage employers and also pay our caregivers paid travel, paid training and paid holiday. We also encourage and reward staff to make your wishes and dreams come true. Let us know what would make your day!

Safety

We will make sure care and treatment is free from risk of harm and that any danger is avoided. We will assess the risks to your health and safety during any care or treatment and make sure our staff have the qualifications, competence, skills and experience to keep you safe.

Safeguarding from abuse

We will make sure you do not suffer from any form of abuse or improper treatment while receiving care. This includes: neglect, degrading treatment, unnecessary or disproportionate restraint, inappropriate limits on your freedom, food and drink.

Food & Drink

We will make sure you have enough to eat and drink to keep you in good health while you receive care and treatment from Kingsway Care.

Complaints

You must be able to complain about your care and treatment. We have a system in place to handle and respond to your complaint. We must investigate complaints thoroughly and take action if problems are identified.

Good governance

We have plans in place to ensure we can meet these standards. We have effective governance and systems to check on the quality and safety of the care we are delivering. These help us improve and reduce any risks to your health, safety and welfare.

Duty of candour

We strive to be open and transparent with you about your care and treatment. Should something go wrong, we will tell you what has happened, provide support and apologise.

Technology at home

Our aim is to enhance our person-centered care with technology such as sensors and GPS alarms to enable you or your loved one to live independently, healthily and safely at home. Our team will visit to discuss what is available and if it could benefit you. Technology means we can come up with early intervention strategies whilst also allowing CareGivers to do what they do best and deliver exceptional care.

Well-led

Our leadership, management and governance of the organisation assures the delivery of high-quality person-centred care. We support learning, career growth and innovation and promote an open and fair culture.

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