01273 077444
We are always available to discuss your requirements and introduce you to our first-class home care services in Brighton & Hove and surrounding areas. Typically, our initial phone conversation is followed up with a free, no obligation assessment in your home.
Or if you'd prefer to have a confidential chat with one of our home care experts in our Hove HQ, walk-ins are welcome between 9am – 5pm, Monday to Friday.
During home assessments, we would encourage you to include your next of kin or close relatives, as they may have questions of their own. Ultimately, we will recommend a home care plan tailored just for you — ranging from a few hours per week to full live-in care and all options in between.
Yes. We have been approved by the Care Quality Commission (CQC), the regulating body for the home care sector. We are also full members of the Homecare Association. If you have any questions about our credentials or status, please let us know and we would be glad to put your mind at rest.
All employees, whether CareGivers or supporting staff, have undergone a DBS (Disclosure and Barring Service) check and rigorous vetting process before starting work. CareGivers will always wear a uniform and carry a personalised identification card featuring their name, photograph and signature.
We are also registered with the CQC and are full members of the Homecare Association. Both these bodies have standards that we must operate within. We also carry personal and public liability insurance.
All CareGivers are required to attend a thorough Kingsway Care induction programme at our state-of-the-art training facility, the Kingsway Care Academy. Our CareGivers are trained to the highest standards as set out by the Care Quality Commission (CQC).
In addition, CareGivers receive regular training and support to keep up to date with the latest legislation and techniques. Additional training for specialisms such as Dementia and Parkinson's is also provided to better match CareGivers with Clients.
Together, we will agree on a home care plan that exactly matches your requests and requirements. After each visit, the CareGiver records all activities in our secure digital care app. Kingsway Care clients can view their care notes and choose to grant permission for family or friends to check the app too.
We use a secure, digital care management system to plan, manage and enhance care delivery and staff communication — providing real-time information to clients and their next of kin. We would be pleased to demonstrate our system for you.
Continuity is incredibly important. With that in mind, we will always attempt to keep the number of CareGivers to an absolute minimum. Depending on your visit schedule, we typically nominate a primary CareGiver and a secondary CareGiver. Both will get to know you and your individual requirements. If you have any concerns or particular requests, we welcome the opportunity to discuss them at any time.
Yes. It is very common for our clients' needs to change and we are always supportive in reviewing care plans to ensure they meet your current requirements. We also welcome suggestions from your next of kin or relatives if they have any ideas that may help.
We have a range of payment options. Typically we send invoices every two weeks and you can choose to make payments via card (over the phone), standing order or cheque. Please let us know if you would like to discuss this topic in more detail.
While every Client has individual needs and care plans, here are three typical scenarios (November 2025 pricing):
- Personal Care at Home — 1 × 1hr visit each morning, 7 days: £263 per week
- Dementia Care at Home — 2 × 1hr visits per day, morning & evening, 7 days: £526 per week
- Complex / Neurological Care at Home — 3 × 1hr visits per day, 7 days: £789 per week
Some people are entitled to assistance with the cost of their care via government programmes — we can discuss this during your free consultation. Read our full Home Care Costs guide →
Our office is open between 9am and 5pm, Monday to Friday. However, we also operate an out-of-hours emergency service between 7am and 10pm so that we are available whenever you need us.