News & Events9 May 2022· Jac Cousins

Top 20 Rated Home Care Provider in South East England

Number One Ranked in Brighton & Hove

Kingsway Care is glowing with pride to reach the Homecare.co.uk Top 20 Award 2022 for Top 20 Rated Home Care Provider in South East England. We have also retained our number one ranking for best home care provider in Brighton & Hove.

<>Five Star Reviews

The award is purely based on our five-star customer reviews which our outstanding team of CareGivers has earned through their dedication to providing high-quality care with a smile.

Olly Carter, Founder of Kingsway Care said,

This award is amazing and means so much to the Kingsway Care team. We have all worked so hard to raise the standards of care and employment conditions for the benefit of both CareGivers and Clients. Supporting older and disabled Clients to live safe, happy, and fulfilling lives in the comfort of their own homes and have fun whilst doing so is what makes us so special. Thank you to our lovely Clients for the five-star reviews which recognise our commitment to providing big-hearted, high-quality care that everyone deserves.

Client Reviews

What our families say

★★★★★

We have been using Kingsway Care since July 2025 to support my father-in-law, and we couldn't be more grateful for the care and professionalism they have shown throughout. From the very beginning, the team has provided daily visits to assist with personal care, including washing, dressing, and helping him get ready for the day. Every carer who has visited has been incredibly friendly, thoughtful, and compassionate. It has meant so much to us that he has been able to see familiar faces regularly, allowing him to build trust and a genuine bond with a small, consistent group of carers. Nothing has ever been too much trouble. As a company, Kingsway Care has been consistently professional, supportive and attentive. They have guided us carefully on how to make the most of their services and have carried out regular reviews, always checking in to see if anything needed to be adjusted as my father-in-law's needs evolved. The app has also been a fantastic addition. Thank you

★★★★★

We already had Kingsway care in place in January 25, but when my husband came out of hospital in September 2025 and needed end-of-life care, that was when we began to realise exactly how invaluable they were to us. These charming people came into our home four times a day, and brought with them, humour, kindness, and the sense of how much they cared for my husband. Each one of them became a good friend to both of us, and I so appreciated the time and love that they radiated with every visit. Each morning when they arrived I heard only laughing and interesting conversation, while he was showered, dressed, and made comfortable. Because of the impeccable way he was cared for I was able to keep him at home in the heart of his family. I will never be able to express just how grateful we all are to these wonderful people for making these last precious months so memorable.

★★★★★

Kingsway Care is a small, family-run agency with caring, well-trained staff and an efficient, responsive management team. The carers arrive on time, are warm, thoughtful and kind, and have been getting to know my partner well in the months since his care began following a diagnosis of early-stage dementia. They treat him as an individual, respect his preferences and needs, and make appropriate efforts to meet them. The agency is quick to respond to additional care needs or any issues that may arise. Kingsway carers have helped us access some of Brighton's community facilities for people with dementia, including outings and stimulating activities to help maintain my partner's capacity. As a retired social worker whose last job involved evaluating care users' satisfaction with their home care agencies, I can honestly say Kingsway Care's standards are among the best I've encountered in Brighton & Hove.

★★★★★

Kingsway Care has been a wonderful support for my 89-year-old mother, Betty. Her carers, Laura and Vicky, visit three mornings a week and have made a real difference to her life. In the 18 months since the care package began, she has been noticeably happier, healthier, and more confident. Laura and Vicky are kind, reliable, and genuinely caring — they take the time to chat with Betty, help her start the day comfortably, and always treat her with warmth and respect. Our whole family has peace of mind knowing she's in such good hands. We also value the flexibility in being able to reduce or increase hours as Betty's needs change. I highly recommend Kingsway Care for their professionalism, compassion, and the positive impact they've had on Betty's wellbeing.

★★★★★

I found every one at Kingsway is kind and willing to help me. I started with them nearly 3 years ago after I broke my hip. I also like the little trips we are given, for example the canal cruise. They do arrange some nice things!

★★★★★

We spent a fair amount of time looking for good carers for our 95-year-old aunt and Kingsway Care stood out for their empathy and professionalism even before we started using them. Our aunt lives in her own home and has 3 visits/day from carers. She greatly enjoys their company and is happy to give them all sorts of tasks, but mostly she just loves the conversations. They are personable, friendly, efficient and always punctual. They sometimes take her to doctor's appointments, or on other trips (including some for fun). She is very happy — and that means we all are. Vicky, the manager, is very engaged and involved.

★★★★★

Recommended Kingsway Care by a friend. Cannot fault the care mum has had, and feel relieved that mum is in excellent hands. Nothing is too much trouble, and they listen to any concerns. Will be using Kingsway for a long time. Great company.

★★★★★

For anybody who is looking for the best possible care for their loved ones, look no further as our experience with Kingsway Care has exceeded all our expectations. My 89-year-old mother's health has declined considerably in the past two years, she has mobility issues and limited use of her right hand so she has carers coming to her twice a day. My mother wanted so much to come and stay several days with us in Hove for a much needed break — we discovered that the overwhelming majority of care providers do not offer temporary care because of the considerable time involved in the assessment procedure. We were so happy when Kingsway Care agreed to care for my mother. The care and overall level of service provided was truly exceptional. I highly recommend their service.

★★★★★

Kingsway Care have gone above and beyond to find the right carers for my friend. This isn't an easy task but in their care he is now thriving. Because of a decline in my own health I had to step away from providing regular help to my friend soon after the carers began their support. This left my friend feeling uncertain and anxious — but not for long. We have both been able to rest easy knowing that he is getting a high level of care and that his needs are fully understood. When extra care and support has been needed this has been planned in quickly and efficiently. The team are brilliant! So on behalf of us both, thank you.

★★★★★

I have Parkinson's Disease and have been helped by Kingsway Care for the past 2 years. They have assisted me during some very difficult times and have helped me when I was admitted to hospital. I had a few good months when I did not need assistance but when it became apparent that some extra help was needed again, Kingsway Care were straight there for me. I now have help getting up and dressed in the mornings and someone comes by every evening to check on me. The carers are wonderful and they look after me so very well. I'm extremely grateful to the Operations Director and her team and because of them, I am able to lead a reasonably independent life in my own home.

★★★★★

Kingsway care has enabled me to manage the care of my mum in a way that allowed me to get on with life at the same time and not compromise my home and work life, also enabling me to go on holidays. All the carers seemed to really love their jobs and go that extra mile for my mum. Although my mum was fiercely independent they provided support in a way that enabled her to stay safe and sound at home. As her illness progressed and she spent more time in bed and eventually bed-bound they supported her at home to ensure she was able to die in dignity in her own home which was her main wish. Throughout, Kingsway's communication, advice, and professionalism were outstanding. I highly recommend them.

★★★★★

Kingsway Care have been looking after our mother for the last 4 months and all the carers are so loving and caring towards Mum. They always bring a smile to her face and she really looks forward to her visits. They have always been professional, flexible and extremely understanding and we would highly recommend them to anyone who needs a little tender care. They are extremely prompt and working with Kingsway is very simple — they always honour their commitments. Fantastic team, we cannot thank them enough.

★★★★★

I am an electric wheelchair user with a spinal cord injury and Kingsway Care have helped me live independently at University for the last two academic years. They have made my university experience special by giving me excellent personal care and food prep support in the mornings. All the caregivers went above and beyond in ensuring I got the best care possible and have truly become my friends. As a young person who needs care I was nervous about using a care agency as they are typically tailored for the elderly. However, Kingsway ensured I was matched with carers who I would get along with and were very flexible. I also love how Kingsway are passionate about improving the care sector for everyone. Overall, Kingsway have been amazing for me. Highly recommend.

★★★★★

My grandfather is 93, with heart failure and has been deteriorating for a while after a series of falls and accidents. The team have been amazing. They have taken their time and explained how they can help. A month in and he now describes his carers as angels! They allow him a more dignified life. He feels seen and understood, and I can see the change in him. He described with happy tears the joy of being able to have a shower — something I didn't know that he had been frightened of having. It gives me great comfort, as a grandson, that he is getting more support than I can provide. Knowing someone is seeing him three times a week is reassuring.

★★★★★

Kingsway has supported my father, who has Alzheimer's disease, at home since January of this year, taking over from another agency. I've been extremely impressed with their thorough and highly professional approach. They do everything they can to ensure they are providing the highest quality of care and check that they are maintaining high standards. The carers have been very friendly and helpful with my father, and he generally really enjoys the care calls. The office staff have been friendly and very efficient. I would recommend this agency without reservation.

★★★★★

Both my parents are 92 years old and until recently fairly independent. After my father's fall breaking his shoulder we increased the care to 3 times per day. Kingsway management were very helpful visiting Dad in hospital to assess his mobility and arranging for a hospital bed for his use. The carers are excellent, providing assistance not only with the daily chores but also with conversation. My mother calls the carers "my friends". I highly recommend Kingsway Care.

★★★★★

We contacted Kingsway in 2023 and were briefed by the managing director and said yes. The managing director gave me advice about how to deal with NHS discharge issues without us even being clients at the time. In 2024 when Mum was hospitalised again I called Kingsway — the managing director came in at the weekend, spent an hour with Mum and worked out the best way forward. Kingsway then became involved in talking to the hospital team. When Mum was discharged they started to provide care. I have brain damage and so have personal experience of care agencies and can say Kingsway are a stand-alone platinum standard care agency. The head office are amazing; the carers care. They will do things other care agencies refuse to do.

★★★★★

We have found the care that Kingsway provide is excellent with whomever goes in doing their care visits. They provide individualised care and make their client feel very cared for — whether painting her nails or picking music from their own music list for her to sing along to. They tend to focus well on her past interests and understand that, with her having dementia, conversation is limited but important for her to feel listened to and valued. They help her feel she is independently living although needing care.

★★★★★

All of the carers who have come to attend to my husband are on time, very helpful, polite and caring.

★★★★★

My experience of Kingsway Care is that all of their carers are friendly, willing and cheerful in helping me to live as normally as possible in my own home. They arrive on time and on the rare occasion when delayed the management contact me promptly. Their keeping of extensive client notes and routine shadowing for new staff means I get appropriate care from whoever attends. This variety of carers I find stimulating to talk to and with whom to joke.

★★★★★

From my first contact with Kingsway last summer when my dad was in hospital, I have been nothing but impressed with the care and professionalism of the Kingsway team. The support the Kingsway caregivers have given my elderly father since he was discharged from hospital has been consistently excellent. Nothing is too much trouble, the caregivers are punctual, professional, friendly and caring and I know my dad looks forward to their visits. Many organisations say they work in a client-centred way but in my experience, few actually consistently deliver regarding this. In my view the Kingsway team absolutely do. I cannot recommend the Kingsway team highly enough.

★★★★★

Always ready to help, always ready to adapt to my changing requirements, at short notice if necessary. I would (and do) recommend them to everyone I know.

★★★★★

I cannot speak too highly of the care and treatment I have received over the last two months. Nothing has been too much trouble. All carers have been great, friendly, personable, understanding and considerate. I wouldn't have wished for better. I am greatly indebted to Kingsway Care.

★★★★★

Good quality, personable carers. Efficient and adaptable. I would and have recommended Kingsway to friends and family. The service Kingsway offer far exceeds that experienced with another close family member's care provider.

★★★★★

Although we were only with Kingsway for a few weeks, after which my mother was moved into residential care, they were proactive throughout this period and proved very flexible in the light of frequently changing requirements on our side. They also raised a safeguarding concern with the responsive care services when there was some confusion over who was supposed to be providing care at a particular time — a situation which had left my mother very vulnerable but which was then quickly and satisfactorily resolved thanks to Kingsway's actions. Excellent and professional throughout.